Microsoft NRS-00162 warranty/support extension

Protect your investment and stay productive. Get up to four years extended coverage, accident protection, and expert support for your company’s Surface devices.

Find a business reseller to discuss pricing options for your organization

Extend the life of your Surface
Protect your investment to keep your Surface working for you. Microsoft Complete extends your device coverage for hardware defects or malfunctions up to four years. Have an issue? We make it easy with quick shipping options to minimize downtime.

Protect your device
Accidents happen. With Microsoft Complete, you get three or four years of accidental damage protection — even from drops and spills. Microsoft Complete provides solutions and tools to keep your secure business information safe.

Get expert help
No one knows your Surface better than Microsoft. Get expert technical support from anywhere to help you get the most out of your Surface.

Stay productive
At Microsoft, we know how much your time matters. Microsoft Complete helps get you set up and loving your device. If anything happens, we get you going right away.

Exclusively with Complete for Enterprise
Complete for Enterprise supports your unique business needs with a scalable and efficient service and you get:

- Claims sharing across your organization. We know that some employees are more careful with devices that others. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters.
- Access to a separate group of claims, equal to 1% of total devices purchased. Retain your non-bootable devices and receive replacement devices with advanced exchange.
- Live online or onsite training designed with your organization in mind. Content is customizable and schedules are flexible so you can train the right teams at the right time.
- Deployment support from the Onboarding Desk. You'll have access to deployment material to share internally, along with assistance in registering your devices and coordinating your training.

Exclusively with Complete for Education
Benefits include:

- Claims sharing across your institution. Whether it's a school district, department, or classroom – we’ve got you covered. Your accidental damage claims are grouped together so you can spend less time managing claims and more time on what matters, using your Surface to learn.
- The Onboarding Desk to help you get up and running smoothly. You'll have access to our Smart Start resources – custom content for your institution on how to use your Surface device and Windows 10, along with how to submit a claim and other FAQs.
- Live online or onsite training designed with your institution in mind. You'll walk away from this training feeling more confident and comfortable with your new Surface.