Welcome to ITC Solutions! These Terms and Conditions govern your use of “http://itc-solutions.com.au”. Please read these Terms and Conditions carefully before accessing or using our Website. By accessing or using our Website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these Terms and Conditions, please do not use our Website.

Website Use

1.1 Account Registration:

Some features of our Website may require you to create an account. When creating an account, you must provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

 

1.2 User Conduct:

When using our Website, you agree to comply with all applicable laws and regulations. You further agree not to engage in any activity that:

 

• Violates these Terms and Conditions or any applicable laws or regulations.
• Infringes upon the rights of others, including intellectual property rights.
• Harasses, threatens, or abuses others.
• Promotes or engages in illegal or fraudulent activities.
• Interferes with or disrupts the operation of our Website.
• Attempts to gain unauthorized access to our systems or the personal information of others.
• Transmits any viruses, malware, or harmful code.

Intellectual Property

2.1 Ownership:

The Website and all content, including but not limited to text, graphics, logos, images, videos, and software, are owned or licensed by ITC Solutions and are protected by intellectual property laws. You acknowledge and agree that you do not acquire any ownership rights or licenses to the content.

 

2.2 Use Restrictions:

You may only use the content of our Website for personal, non-commercial purposes. You agree not to modify, reproduce, distribute, transmit, display, perform, or create derivative works from the content without our prior written consent.

Product Sales

3.1 Product Listings:

We strive to provide accurate and up-to-date product information on our Website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or specifications. The inclusion of any products on our Website does not guarantee their availability. Please review the descriptions and specifications included as per your requirement prior to placing the order. Also please ensure the products/items will suit your needs before placing an order. We are not responsible for compensating the customer should the item(s) listed in the site  be withdrawn by the Vendor. All trademarks, brand names, and product names are the property of their respective owners.

 

3.2 Pricing and Payment:

The prices displayed on our Website are subject to change without notice. We make every effort to ensure accurate pricing, but errors may occur. In the event of an error, we reserve the right to cancel or refuse any orders placed at the incorrect price. Payment for orders placed through our Website must be made in accordance with the specified payment methods. We reserve the right to amend prices as a result of fluctuations in currency exchange rates. Unless otherwise stated, all prices quoted are in Australian Dollar Currency (AUD) and are inclusive of GST, freight, and configuration charges. Bundle pricing is subject to change in the event amendments are made to the quantity and/or bundle components ordered.

 

3.3 Order Acceptance:

Once you place an order through our Website, it constitutes an offer to purchase the selected products. We reserve the right to accept or reject any orders at our discretion. Order acceptance and completion occur when we ship the products to you or when we notify you that your order is ready for pickup.

Return Policy

4.1 Return Period:

We offer a 30-day return period from the date of delivery for eligible items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

 

4.2 Exclusions:

Please note that certain items are not eligible for return. These include:

 

Consumable items, such as printer toners and ink cartridges, once they have been opened or used.

Customized or personalized products.

Software or downloadable products.

Products designated as non-returnable or final sale.

Return Process

5.1 Email Notification:

If you have received a faulty item or wish to initiate a return, please contact our customer service team at sales@itc-solutions.com.au within the 30-day return period. Please provide your order details, including the order number, item(s) you wish to return, and a detailed description of the issue or reason for the return.

 

5.2 Return Authorization:

Our customer service team will review your request and provide you with further instructions, including whether your item is eligible for return and how to proceed. Please do not send any items back to us without receiving prior authorization.

 

5.3 Return Shipping:

If your return is approved, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs, unless the return is due to our error. We recommend using a trackable shipping service and retaining proof of postage for your records.

Refunds and Exchanges

6.1 Refund Process:

Upon receiving and inspecting the returned item, we will notify you of the status of your return. If your return is approved, we will initiate a refund to your original payment method. Please note that the refund amount may be subject to deductions for any applicable shipping fees or restocking fees.

 

6.2 Refund Timeframe:

Refunds will be processed within 5-7 business days of receiving the returned item. The exact time it takes for the refund to be reflected in your account may vary depending on your financial institution.

 

6.3 Exchanges:

If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item in accordance with this policy.

Freight Policy

Shipping Options and Charges

7.1 Free Shipping:

We offer free standard shipping for orders totalling $99 or more within Australia. This promotion applies to eligible items and will be automatically applied during the checkout process. (For this service, we use a regular courier. Typically, it takes about 3 to 5 business days for delivery.)

 

7.2 Flat Rate Shipping:

For orders under $99 a flat rate shipping fee of $12 will be applied. This option ensures your order is delivered promptly and securely. (For this service, we use a fast delivery service called "express courier." The estimated time for delivery is usually between 2 to 3 business days.)

 

Extra Assistance and Special Requests

If your delivery requires extra assistance, such as tailgate delivery, please contact our customer service team before placing your order. We are here to assist you and ensure a smooth delivery process. However, please note that we reserve the right to cancel orders that require assistance beyond our standard delivery capabilities.

 

Shipping Restrictions

We currently ship within Australia only. Unfortunately, we do not accept international orders at this time. We apologize for any inconvenience this may cause.

 

Delivery Times

We strive to process and ship orders promptly. Estimated delivery times will vary depending on your location within Australia and the shipping method chosen. Please note that these are estimated times and delays may occur due to unforeseen circumstances beyond our control.

 

Order Tracking

Once your order has been shipped, we will provide you with tracking information, if available. You can use this information to track the progress of your delivery through our selected shipping carrier's website.

Damaged or Faulty Items

8.1 Reporting Damaged/Faulty Items:

If you receive a damaged or faulty item, please contact our customer service team immediately upon receipt. We may require photographic evidence of the damage or a detailed description of the fault.

 

8.2 Resolution:

We will work with you to resolve the issue promptly. This may involve providing troubleshooting assistance, arranging a repair or replacement, or issuing a refund. Please note that the resolution will depend on the nature of the damage or fault and the availability of suitable options.

Disclaimer of Warranties

YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation of Liability

IN NO EVENT SHALL ITC SOLUTIONS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless ITC Solutions, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of or in connection with your use of our Website, your violation of these Terms and Conditions, or your violation of any rights of a third party.

Modifications

We reserve the right to modify or terminate our Website, content, or services at any time, without prior notice. We may also update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting the revised Terms and Conditions on our Website. Your continued use of our Website after the posting of the revised Terms and Conditions constitutes your agreement to be bound by the modified Terms and Conditions.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and ITC Solutions regarding your use of our Website and supersede any prior agreements or understandings, whether written or oral.

Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions or our practices, please contact us using the following information:

 

Head office address: 47-49 Progress St, Dandenong South, VIC 3175

Email: sales@itc-solutions.com.au

Phone: 1300 733 723

ABN: 40 093 940 900