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About Dell Support Services for Desktop PCs, Laptops and Peripherals When you need assistance with your Dell products – we are here to help. Have you recently purchased a Dell product and need some help getting started? Do you suspect that your Dell product has a hardware fault? We can help you. Dell Support Services provide a hardware* fault diagnosis and repair service for your Dell product, for the duration of the service period, provided via the internet, chat (live interactive support), email and telephone. This does not affect your statutory rights.