Shipping policy

Freight Policy

Shipping Options and Charges

7.1 Free Shipping:

We offer free standard shipping for orders totalling $300 or more within Australia. This promotion applies to eligible items and will be automatically applied during the checkout process. (For this service, we use a regular courier. Typically, it takes about 3 to 5 business days for delivery.)

 

7.2 Flat Rate Shipping:

For orders under $300 a flat rate shipping fee of $15 will be applied. This option ensures your order is delivered promptly and securely.

 

Extra Assistance and Special Requests

If your delivery requires extra assistance, such as tailgate delivery, please contact our customer service team before placing your order. We are here to assist you and ensure a smooth delivery process. However, please note that we reserve the right to cancel orders that require assistance beyond our standard delivery capabilities.

 

Shipping Restrictions

We currently ship within Australia only. Unfortunately, we do not accept international orders at this time. We apologize for any inconvenience this may cause. Express shipping is available upon request, please contact us before placing your order to arrange this service.

 

Delivery Times

We strive to process and ship orders promptly. Estimated delivery times will vary depending on your location within Australia and the shipping method chosen. Please note that these are estimated times and delays may occur due to unforeseen circumstances beyond our control.

 

Order Tracking

Once your order has been shipped, we will provide you with tracking information, if available. You can use this information to track the progress of your delivery through our selected shipping carrier's website.

Damaged or Faulty Items

8.1 Reporting Damaged/Faulty Items:

If you receive a damaged or faulty item, please contact our customer service team immediately upon receipt. We may require photographic evidence of the damage or a detailed description of the fault.

 

8.2 Resolution:

We will work with you to resolve the issue promptly. This may involve providing troubleshooting assistance, arranging a repair or replacement, or issuing a refund. Please note that the resolution will depend on the nature of the damage or fault and the availability of suitable options.